Delivery Policy
We use DPD as our courier partner for next working day delivery, DX for large products and the Royal Mail for smaller items and gift vouchers.
DPD and DX will, if you have given us your mobile number, contact you by text to keep you up to date with your delivery.
If you place your order before 12pm (noon) Monday to Thursday, we will aim to deliver the next working day.
Orders placed on Friday, Saturday and Sunday will be delivered the following Tuesday.
Any orders placed on a Bank Holiday will be dispatched on the next working day.
Please note that some addresses take longer to deliver to, for example the far north of Scotland, Northern Ireland, and Off Shore Islands.
Please see the tables below for the service level you can expect and delivery costs.
Due to their size some products are subject to a separate delivery charge of £6.99 and take slightly longer to deliver.
UK Mainland
| Order subtotal | Service | Price |
|---|---|---|
| £19.99 and below | Royal Mail 2-4 days | £3.00 |
| £20.00 - £49.99 | DPD next working day | £4.00 |
| £50.00 and over | DPD next working day | Free |
| Large items | DX 3-4 Days* | £8.00 |
Scottish Highlands, Islands & Scilly Isles
| Order subtotal | Service | Price |
|---|---|---|
| £19.99 and below | Royal Mail 2-4 days | £3.00 |
| £20.00 and over | DPD 2-4 days | £4.00 |
| Large items | DX 3-4 Days* | £15.00 |
Isle of Wight
| Order subtotal | Service | Price |
|---|---|---|
| £19.99 and below | Royal Mail 2-4 days | £3.00 |
| £20.00 and over | DPD 2-4 days | £4.00 |
| Large items | DX 3-4 Days* | £15.00 |
Northern Ireland
| Order subtotal | Service | Price |
|---|---|---|
| £19.99 and below | Royal Mail 2-4 days | £4.00 |
| £20.00 and over | DPD 2-4 days | £12.00 |
| Large items | DX 3-4 Days* | £20.00 |
Guernsey, Jersey & Isle of Man
| Order subtotal | Service | Price |
|---|---|---|
| Any amount | DPD 2-4 days | £15.00 |
| Large items | DX 3-4 Days* | £20.00 |
Please note that products sent to the Channel Islands are subject to Import Duty (payable locally).
* Expected delivery times. Deliveries for large items in busy periods can take up to 10 days.
Courier Safe Place Delivery
Our courier partners offer an option for you to receive your parcel in a safe place at your address if you are not at home.
A safe place for delivery is a location at your property which the courier can easily reach and leave the parcel.
You can choose from front porch, garage, shed/outbuilding, rear porch, or you can advise of a different safe place using the 'other' option.
Your safe place should be out of sight, secure, and protected from the weather. Recycling bins are not considered a safe place.
Important: If you request your parcel to be delivered to a safe place by the courier, then you are accepting full responsibility for the parcel as the couriers terms and conditions mean the parcel has reached its destination and was left at the designated safe location.
