Customer Service
We're here to help. Choose your preferred way to get in touch with our team.
Email Us
24 hours a day, 7 days a week.
Send us a message and we'll get back to you within 24 hours.
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours.
Live Chat
Mon - Fri 9am - 6pm
Chat with us in real-time (no robots, we promise).
Visit Us In Store
29 stores across the UK
With over 29 stores nationwide, there's likely one near you.
Frequently Asked Questions
We've converted all European sizes to UK sizes. This makes it easier for you to select the correct size.
We've taken that into consideration and re-sized all of the products to a standard UK size. Just select your normal UK size and you should be fine.
No problem!
You can either return it to us and we'll swap it for your alternative size, or take it to one of our nationwide stores and exchange it there.
If we don't have your new size in stock, you can either select an alternative product (and we'll refund or charge you the difference) or you can have a full refund.
You can either return it to us and we'll swap it for your alternative size, or take it to one of our nationwide stores and exchange it there.
If we don't have your new size in stock, you can either select an alternative product (and we'll refund or charge you the difference) or you can have a full refund.
We can look in to this for you, just get in touch using one of the methods above.
Of course! Just get in touch using one of the methods above and one of our team will be happy to help.
Our website is a secure website.
You can see this in the address bar of your browser with the little padlock symbol and with each page starting https://.
Our site uses Secure Socket Layer (SSL) encryption technology which is the industry standard for protecting and maintaining the security of message transmissions over the internet.
Any information you enter on secured sites like ours is encrypted into an unreadable format to discourage unauthorised access by others.
Our payment processing partners are Stripe (Debit / Credit cards, PayPal, Apple Pay and Google Pay). All payments are processed on our partners secure servers and no point does any employee of J&S Accessories Ltd have access to your payment details.
You can see this in the address bar of your browser with the little padlock symbol and with each page starting https://.
Our site uses Secure Socket Layer (SSL) encryption technology which is the industry standard for protecting and maintaining the security of message transmissions over the internet.
Any information you enter on secured sites like ours is encrypted into an unreadable format to discourage unauthorised access by others.
Our payment processing partners are Stripe (Debit / Credit cards, PayPal, Apple Pay and Google Pay). All payments are processed on our partners secure servers and no point does any employee of J&S Accessories Ltd have access to your payment details.
Our chosen courier partners are listed below. You order confirmation email will let you know which courier is delivering your parcels. DPD for standard size items.
Royal Mail for small items.
DHL for large and oversized items.
Full details of the service level you can expect and delivery costs are on our Delivery Policy page.
Royal Mail for small items.
DHL for large and oversized items.
Full details of the service level you can expect and delivery costs are on our Delivery Policy page.
The countries we deliver too, the service level you can expect and delivery costs are on our Delivery Policy page.
Yes of course! Full details are on our Returns Policy page.
We have stores nationwide! Just head to our Stores page to search for your local store.
If you bought or ordered your goods in any of our stores, please contact the store directly using the details on their Store page.
